Service Agreement
General terms and conditions governing the travel services relationship established between Paxlin and our customers.
01Subject
This agreement governs the rights and obligations of the parties regarding the provision of Paxlin’s services for airline tickets, hotel reservations, international tours, and visa consulting.
02Scope of Services
The scope of services is outlined in the quote sent to you and approved by you. Services not included in the quote (such as optional tours, museum admissions, personal expenses, etc.) are excluded from the scope.
03Customer Responsibilities
- Provide accurate and complete information and documentation
- Ensure that your passport remains valid for the duration of your trip
- Make payments on the dates specified in the quote
04Paxlin’s Responsibilities
- Process and notify clients of confirmed reservations in a timely manner
- Preparing a complete visa application and following up on the process
- Report changes promptly
05Visa decision
The authority to approve or deny a visa application rests solely with the consulate of the relevant country. Paxlin provides consulting and application preparation services; it does not guarantee the visa outcome.
06Cancellations and Changes
The Cancellation and Refund Policy applies to cancellation and change conditions.
07Disputes
In the event of any disputes arising from this agreement, the laws of the Republic of Turkey shall apply; in consumer transactions, the Consumer Arbitration Boards and Consumer Courts have jurisdiction.