Distance Selling Agreement
Draft contract for travel services purchased remotely (via the internet, phone, or email) through Paxlin.
Draft: This text must be submitted for review by legal counsel.
01Parties
This agreement, between, on the one hand, Paxlin This agreement has been entered into via remote communication channels between the travel agency (hereinafter referred to as the “Agency”) and the person purchasing the service (hereinafter referred to as the “Customer”), in accordance with the terms and conditions set forth below.
02Subject
The subject matter of this Agreement is the rights and obligations of the parties regarding the sale and performance of the airline tickets, accommodations, tours, and visa consulting services requested by the Customer from the Agency via remote communication tools. The content, price, dates, and payment terms of the service are specified in the written proposal sent to the Customer and constitute an integral part of this contract.
03Fees and Payment
The service fee is shown inclusive of taxes in the quote. Payment is made via bank transfer or credit/debit card. An invoice is issued for each sale.
04Service Delivery
Flight, accommodation, and tour services are provided by the respective airlines, hotels, and tour operators; the agency handles the reservations and organization of these services. For visa consulting, the agency is responsible for preparing the application file and tracking the process; the decision on the visa rests with the consulate of the relevant country.
05Right of Withdrawal
In accordance with the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services related to lodging, transportation, and leisure activities that must be provided on a specific date or during a specific period. Cancellations and refunds for these services are handled in accordance with the relevant supplier’s rules and the Cancellation and Refund Policy. For package tours, the provisions of the Package Tour Contracts Regulation apply.
06Disputes
In the event of any disputes arising from this agreement, the Consumer Arbitration Boards and Consumer Courts located in the Customer’s place of residence or where the transaction took place shall have jurisdiction, within the monetary limits announced by the Ministry of Trade.
07Effective Date
Once the customer approves the offer and makes the payment, they are deemed to have accepted all the terms of this agreement.