Cancellation and Refund Policy

01How to Request a Cancellation

Your cancellation request the form on the contact page You can submit your request via the website or by providing your PNR number. Your request will be processed as of the date it is received in writing.

02Airline tickets

Refunds and changes are subject to the rules of the fare class in which the ticket was purchased. For non-refundable tickets, only the tax portion may be refunded.

03Hotel

Refunds are issued for cancellations made within the free cancellation period. After this period, the hotel’s cancellation policy applies.

04Tours

In the event of tour cancellations, the deductions specified in the tour itinerary will apply based on the time remaining until the tour’s start date.

05Visa fees

Fees paid to the consulate or application center are non-refundable, regardless of the outcome of the application.

06Refund period

Approved refunds are typically processed within 14 business days, depending on the payment method used.